Privacy Policy

Last updated: 6 October 2026

North22 Group Ltd ("North22", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit north22group.com, contact us, submit an enquiry or otherwise interact with North22.

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name

  • Company name

  • Email address

  • Telephone number

  • Project details

  • Exhibition or event information

  • Budget, timescales or other information you choose to provide

  • Any correspondence between you and North22

We may also collect limited technical information when you use our website, including:

  • IP address

  • Browser and device information

  • Pages visited

  • How you interact with the website

  • Referral source

  • Approximate location based on technical data

Some of this information may be collected through cookies and analytics services.

How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and project requests

  • Prepare quotations, proposals and project information

  • Communicate with you about potential or ongoing work

  • Deliver exhibition, event, design and related services

  • Manage our relationships with clients and suppliers

  • Improve our website, services and customer experience

  • Understand how visitors use our website

  • Maintain appropriate business and financial records

  • Meet legal, regulatory and contractual obligations

We do not sell your personal information.

Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

It is necessary to take steps towards or perform a contract
For example, where you ask us to prepare a proposal, quotation or provide services.

We have a legitimate business interest
For example, responding to business enquiries, managing client relationships and improving our services.

You have provided consent
Where consent is required, such as for certain cookies or marketing communications.

We have a legal obligation
For example, where information must be retained for accounting, tax or regulatory purposes.

Contact and Project Enquiry Forms

When you submit a form through the North22 website, the information you provide is used to respond to your enquiry and assess your project requirements.

Submitting an enquiry does not automatically subscribe you to marketing communications.

Information submitted through our website may be processed through the technology providers we use to operate our website and business systems.

Website Hosting and Service Providers

North22 uses third-party services to operate its website and business.

These may include:

  • Google Workspace, for business email, documents and communications

  • Google Analytics, or similar services, to help us understand how our website is used

  • Other professional, technology and service providers involved in operating our business

These providers may process personal information on our behalf in accordance with applicable data protection requirements and our arrangements with them.

We only share personal information where reasonably necessary.

Analytics and Cookies

We may use analytics technologies to understand how visitors use the North22 website.

These tools may provide information such as which pages are visited, how visitors arrived at the website and how users interact with it.

Where required by law, non-essential cookies and analytics technologies will only be used after you have provided consent.

More information about the cookies used on our website can be found in our Cookie Policy.

Who We Share Information With

We may share relevant information with trusted third parties where necessary to operate our business or deliver a project.

This may include:

  • Exhibition venues and organisers

  • Contractors and installation teams

  • Printers and graphics suppliers

  • Manufacturers

  • Logistics providers

  • AV and technology suppliers

  • Professional advisers

  • Website and technology providers

We only share information that is reasonably required for the relevant purpose.

We may also disclose information where required by law or where necessary to establish, exercise or protect our legal rights.

International Transfers

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under UK data protection law.

How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The length of time will depend on the nature of the information and our relationship with you.

Information relating to enquiries that do not become projects may be retained for a reasonable period so that we can respond to future correspondence.

Information connected with completed projects, contracts, invoices, payments or financial records may be retained for longer where required for legal, accounting, tax or business purposes.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Accidental disclosure

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete personal information in certain circumstances

  • Ask us to restrict how your information is processed

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request the transfer of certain information to you or another organisation

Some of these rights are subject to legal limitations and may not apply in every circumstance.

To exercise any of these rights, please contact us using the details below.

Marketing Communications

We may occasionally contact existing or prospective business contacts about North22 services where permitted by applicable law.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.

Operational communications relating to an enquiry, quotation, contract or ongoing project are separate from marketing communications.

Links to Other Websites

Our website may contain links to websites operated by third parties.

North22 is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers, business practices or legal obligations.

The latest version will always be published on this page, together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how North22 handles your personal information, please contact us:

North22 Group Ltd
Glebe Business Park
Lunts Heath Road
Widnes
WA8 5SQ
United Kingdom

Email: info@north22group.com
Company number: 17353825
Registered in: England and Wales

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.